Interaction with Others: Regularly has contact with people in the other departments, customers, or outside agencies and institutions, furnishing or obtaining information or reports where conditions require the use of tact to secure cooperation and maintain goodwill.Consistently performs the same tasks as other members of the workgroup. Supervisory Responsibility: No direct supervision of employee(s).Regularly uses such information in carrying out job duties. Confidentiality: Access to information on customer records.Knowledge: Requires ability to perform work involving knowledge of general accounting fundamentals, business practices, or banking principles.
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Working knowledge of computer software related to specific job requirements.Effective oral and written communication skills.
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Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.Responsible for understanding and complying with all laws and regulations to which the Bank is subject.Responsible for complying with all of the Bank's internal control policies and procedures.Perform various other duties as assigned.Provide consumer and dealer payoff requests in accordance with bank policy and procedure.Provide support to all other Recreation Lending teams.Work with Vendors that assist us in servicing our accounts.Responsible for answering and following up with the Customer Support email inbox, and could support the Recreation Lending department in other tasks. Is knowledgeable of and complies with all state and federal collection laws and procedures. Provide support to the Recreation Lending Department.
Provide payoffs to consumers and dealers while complying with bank policy and procedures. The Customer Support Loan Administrator is responsible for servicing all Recreation Lending accounts through BA, daily reports, and departmental requests. For over 20 years, our Guiding Principles of doing the right thing, putting the customer first, and Earn, Learn, Have Fun (aka E.L.F.), have defined who we are as an Employer of Choice. In return, we delight our associates ensuring they are noticed, heard, appreciated and understand the importance of their role(s). Merrick Bank employees share in our mission to delight our customers and empower underserved consumers to achieve their credit goals.
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